Terms of service

Sogo Service Co., Ltd. (hereinafter "the Company") sells the products listed on its online shop service managed and operated by the Company (hereinafter "the Online Shop") in accordance with the following Terms of Service (hereinafter "these Terms") (hereinafter "the Service").

1. Application of these Terms

(1) Persons using the Service (hereinafter "Customers") are requested to read these Terms carefully and agree to their contents before using the Service. When applying to purchase products on the Online Shop, Customers must agree that these Terms apply.

(2) The Company may change these Terms without the consent of Customers by posting the fact of the change, the content of the changed Terms and their effective date on the Company's website or by any other method the Company deems appropriate. The revised Terms shall apply thereafter.

(3) The Company may establish separate rules for the use of services of the Online Shop other than the Service. In such cases, agreement to those rules is a condition of use.

2. Services of the Online Shop

The Online Shop mainly sells sanitation products for disaster preparedness. Membership registration is optional for use of the Service.

3. Matters to Be Observed by Customers

(1) Customers shall comply with these Terms when using the Online Shop.

(2) The following acts, or acts that are likely to fall under any of the following, are prohibited when using the Online Shop. If the Company determines that a Customer has committed, or is likely to have committed, any of the following acts, the Company may claim damages, demand that the act be stopped, or make other claims against the Customer.
- Registering using false information or the information of another person
- Acts that harm the rights (including intellectual property rights, privacy rights and any other rights), interests or reputation of the Company, other customers or third parties
- Acts that interfere with the operation of the Online Shop or that may hinder the provision of the Service
- Placing orders without the intention to purchase
- Entering false information or conducting transactions by impersonating another person
- Resale, or purchase for the purpose of resale, for the profit of oneself or a third party
- Acts that violate laws and regulations or public order and morals
- Acts that violate any terms or rules established by the Company, including these Terms
- Acts that cause the Online Shop to malfunction, acts that place an excessive load on the Online Shop or the Company's servers, or any other use of the Online Shop by methods not approved by the Company
- Copying, adapting, editing, modifying, disassembling, decompiling or reverse engineering the Online Shop
- Any other acts the Company deems inappropriate

(3) When using the Online Shop, Customers shall bear the following obligations to the Company:
- Checking the usage environment (such as the material and load capacity of walls and floors) before purchasing products (e.g., checking for nails or sharp stones, and checking the installation space)
- Accurately entering the desired products, delivery address and other details in the order procedure (see Section 4 below)
- Selecting products at the Customer's own responsibility before confirming the order, including checking product sizes and delivery routes (please take particular care when ordering sets)
- Promptly receiving products upon delivery
- Observing the precautions stated in the "Precautions for Use", "Product Description" and other information on products and packaging

(4) If the Company determines that a Customer has committed, or is likely to have committed, any of the acts listed in 3.(2) above, or if any of the following applies, the Company may suspend transactions with the Customer or refuse future use of the Online Shop:
- The Customer suspends payments or becomes insolvent, or a petition is filed for the commencement of bankruptcy, civil rehabilitation, corporate reorganization, special liquidation or similar proceedings
- The Customer dies or becomes subject to a ruling for the commencement of guardianship, curatorship or assistance
- The Customer is a minor, an adult ward, a person under curatorship or a person under assistance and has not obtained the consent of their legal representative, guardian, curator or assistant
- The Customer does not respond for 30 days or more to inquiries or other communications from the Company requesting a reply
- It is found that the Customer is, now or in the future, a member of an organized crime group or a person for whom five years have not passed since ceasing to be a member, or a quasi-member of an organized crime group, a company related to an organized crime group, a corporate racketeer, a person engaging in criminal activities under the guise of social or political movements, a crime group specializing in intellectual crimes, or any other person equivalent to these

4. Placing Orders on the Online Shop

When ordering products on the Online Shop, Customers shall enter the required information and apply in accordance with the prescribed procedure (hereinafter "the Order Procedure"). Minors must obtain the consent of a parent or guardian before applying. All listed products must be ordered through the shopping cart on the website. Orders by telephone or fax are not accepted.

5. Order Confirmation Email and Formation of the Sales Contract

(1) The sales contract between the Company and the Customer is formed when, after the Customer completes the Order Procedure, the Company sends an "order confirmation email", such as one titled "Notice of Delivery Date" or "Notice of Pickup Date", to the email address registered by the Customer.
(2) The Company sends an automatic email notifying the Customer that the order application has been received. This email only notifies that the order application has been sent to and received by the Company and does not constitute notice of the Company's acceptance. Depending on stock availability or other circumstances, the Company may be unable to accept an application to purchase products or may cancel a sales contract that has been formed.

6. Payment Procedure

Customers shall complete payment using the method selected in the Order Procedure.

7. Delivery, Handover and Transfer of Ownership

(1) Ownership of the products ordered by the Customer transfers to the Customer when the payment for the products has been made to the Company using the payment method selected in the Order Procedure and the products have been delivered to the place designated by the Customer within the service area of the Online Shop.
(2) Even before the products are handed over to the Customer, the Customer shall bear any damage to the products occurring on or after the following points in time:
- Where delivery has been selected but the Customer does not receive the products at the designated place on the designated delivery date
- The time when the products are delivered to the designated place
(3) The Company may claim from the Customer compensation for damages incurred by the Company, such as storage costs, due to the Customer not receiving the products at the designated place on the designated delivery date or scheduled pickup date.

8. Returns, Exchanges and Refunds (International Orders)

(1) For orders shipped outside Japan, the Company does not accept returns or exchanges of products, whether for reasons of the Customer's convenience or for damaged or incorrect items.

(2) If a product arrives damaged or differs from the order, the Company will handle it by refund instead of return or exchange, provided that all of the following conditions are met:
1. The Customer contacts the Company by email within 7 days of delivery
2. The Customer provides the order number and photos clearly showing the damage or the incorrect item, together with the outer packaging and shipping label
3. The request is made by the purchaser of the order

(3) After reviewing the details, the Company will issue a full or partial refund depending on the extent of the damage or error, to the original payment method. The Company may request additional information if necessary. Requests that do not meet the above conditions, or for which the purchase cannot be confirmed, cannot be accepted.

(4) Products sent back to the Company without its prior agreement will not be accepted or refunded.

(5) Import duties, taxes (such as import VAT) and customs handling fees charged in the destination country are the responsibility of the recipient and are not refundable.

9. Cancellation of Contract

The Company may cancel the sales contract with the Customer in any of the following cases:
(1) If it is found that the product is out of stock
(2) If the Customer does not receive the products at the designated place, designated store or other location on the designated delivery date or scheduled pickup date
(3) If there are otherwise reasonable grounds for the Company to cancel

10. Exemption from Liability for Force Majeure

(1) If the sales contract cannot be performed for reasons not attributable to either party, such as when the sales contract is not formed or is terminated for any reason including network conditions or communication line failures, when payment is not processed due to an error by the credit card company or other reasons, or when products cannot be delivered on the scheduled delivery date due to force majeure such as natural disasters or infectious diseases, traffic conditions or other reasons not attributable to the Company, neither the Company nor the Customer shall bear any legal obligation, such as liability for damages, to the other party.
(2) The Company shall not be liable for any damage incurred by the Customer because emails sent by the Company did not reach the Customer or arrived late due to errors in or changes to the information entered by the Customer in the Order Procedure, except in cases of intentional misconduct or gross negligence by the Company.

11. Place of Performance of the Company's Obligations

If the Company incurs any obligation to deliver products, restore the original state, compensate for damages or any other obligation under the sales contract with the Customer, the place of performance of such obligation shall, unless otherwise provided in these Terms or specifically agreed, in principle be the place selected for delivery of the products.

12. Copyright

The copyright in all information, images and videos provided on the Online Shop belongs to the Company or the information provider.

13. Disclaimer

(1) The Company may change or discontinue all or part of the services of the Online Shop as appropriate and shall not be liable for any resulting damage to the Customer, except in cases of intentional misconduct or gross negligence by the Company.
(2) The Company endeavors to ensure the accuracy, timeliness, reliability, safety and usefulness of the information provided on its website, but makes no warranty whatsoever that the Online Shop and the content and other information provided through it are free of errors, bugs, defects or security flaws, or that they do not infringe the rights of third parties.
(3) The Company shall not be liable for any damage incurred by the Customer in connection with the services of the Online Shop, including damage caused by system interruption, delay, suspension or data loss due to failures of communication lines or computers, or by unauthorized access to data, except in cases of intentional misconduct or gross negligence by the Company.

14. Personal Information

Personal information obtained on the Online Shop is handled in accordance with the Company's Privacy Policy.

15. Governing Law and Jurisdiction

These Terms, the sales contract and all other contractual relationships between the Company and the Customer shall be governed by the laws of Japan, and the Tokyo District Court shall have exclusive agreed jurisdiction over any disputes relating to them.

16. Miscellaneous

Even if any provision of these Terms is held invalid by law, the other provisions shall remain in effect.