Refund policy

Cancellations (International Orders)

Orders can be cancelled if you contact us before we begin preparing the order for shipment.

Orders cannot be cancelled after the products have been shipped.

If you refuse to accept a shipped order without our prior agreement, the return shipping costs and any related fees may be charged to you.

Returns and Exchanges (International Orders)

For orders shipped outside Japan, we do not accept returns or exchanges of products, whether for reasons of the customer's convenience or for damaged or incorrect items.

Damaged or Incorrect Items

If your product arrives damaged or differs from your order, we will handle it by refund instead of return or exchange, subject to all of the following conditions:

1. You contact us by email within 7 days of delivery
2. You include your order number and photos clearly showing the damage or the incorrect item, together with the outer packaging and shipping label
3. The request is made by the purchaser of the order

After reviewing the details, we will issue a full or partial refund depending on the extent of the damage or error. Refunds are made to the original payment method. We may request additional information if necessary. Requests that do not meet the above conditions, or for which we cannot confirm the purchase, cannot be accepted.

Please do not send products back to us. Products returned without our prior agreement will not be accepted or refunded.

Import Duties and Taxes

Import duties, taxes (such as import VAT) and customs handling fees charged in the destination country are the responsibility of the recipient and are not refundable.

Contact

Sogo Service Co., Ltd. (Japan)
support@sservice.co.jp